Overview
At Plum & Peach, we want you to be completely satisfied with your beauty purchases. We offer a 14-day returns policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your items must be unused, in their original unopened condition, and returned in their original packaging with all seals intact.
Hygiene & Safety Exclusions
Due to hygiene, health, and safety reasons, certain categories of items cannot be returned once opened or used. This includes:
- Opened or tested skincare, makeup, and haircare products.
- Hygiene-sensitive items such as beauty tools, brushes, and personal care accessories.
- Fragrances that have been unsealed or sprayed.
- Gift cards, downloadable products, or items marked as final sale.
A valid receipt or proof of purchase is required to process all returns. Please do not send returned items back to the manufacturer.
Partial Refunds
In certain circumstances, only partial refunds may be granted (subject to inspection):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after the initial delivery.
Refund Process
Once your return is received and inspected by our quality control team, we will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 working days, depending on your bank or card issuer.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times vary.
If you have completed all of these steps and still have not received your refund, please contact us via our Contact Page.
Sale & Promotional Items
Only regular priced items may be refunded. Sale or promotional items are non-refundable unless they are faulty, damaged, or supplied in error.
Exchanges
We only replace items if they are defective or damaged during transit. If you need to exchange an item for the same product, please contact our support team on our Contact Page.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Shipping Your Return
To initiate a return, please contact us first via our Contact Page to obtain the correct return shipping address and instructions.
You will be responsible for paying for your own shipping costs for returning your item. Original delivery charges are non-refundable unless the item is faulty or was sent in error. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning items over £50, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions or support enquiries regarding refunds and returns, please visit our Contact Page.